Promotion of Access to Information Act: Section 51 Manual

Table of Contents


This Manual has been prepared in accordance with section 51 of the Act and aims to facilitate a Request for access to a Record held by a private body that is required for the exercise or protection of any rights.


Unless the context clearly indicates otherwise, the following terms shall have the meanings assigned to them hereunder, namely –

Act” means the Promotion of Access to Information Act, Act 2 of 2000, as amended from time to time;

Company” means SA-Gateway Internet Service Provider (PTY)LTD as more fully described in the overview hereunder;

Information Officer” means the person acting on behalf of the Company and discharging the duties and responsibilities assigned to the head of the Company by the Act. The Information Officer is duly authorised to act as such and such authorisation has been confirmed by the “head” of the Company in writing;

Manual” means this manual published in compliance with Section 51 of the Act;

Record” means any recorded information, regardless of form or medium, which is in the Possession or under the control of the Company, irrespective of whether or not it was created by the Company;

Request” means a request for access to a Record of the Company;

Requestor” means any person, including a public body or an official thereof, making a Request for access to a Record of the Company and includes any person acting on behalf of that person; and

SAHRC” means the South African Human Rights Commission.

Unless a contrary intention clearly appears, words signifying:-

the singular includes the plural and vice versa;

any one gender includes the other genders and vice versa; and

natural persons include juristic persons.

Unless otherwise stated, terms defined in the Act shall have the same meaning in this Manual.


SA-Gateway Internet Service Provider (PTY)LTD is a Company incorporated in accordance with the company laws of South Africa.

Founded in 2001 and provides Internet access, hosting service, cloud and cyber security services.


The Chief Executive of the Company, as head of the private body, has delegated his powers to the Company Secretary, as Information Officer, whose details appear hereunder for purposes of dealing with all matters in connection with Requests for information on the Company’s behalf and to ensure compliance with the Act.

Group Company Secretary: Dieter Febel

Postal address: PO Box 13991, Laudium, 0037




The SAHRC has compiled a guide, as required by Section 10 of the Act, containing such information as may reasonably be required by a person who wishes to exercise any right contemplated in this Act.

The guide is available on the SAHRC website,

The SAHRC can be contacted directly at: The South African Human Rights Commission: PAIA Unit

The SAHRC website at at this link:

; or

The Department of Justice and Constitutional Development website at at this link:


The following Records are automatically available without a person having to request access in terms of the Act:

The web page is accessible to anyone who has access to the Internet. The Company website hosts the following categories of information:


Product and promotional brochures/pamphlets

News and marketing information

Corporate communications

Other literature intended for public viewing.


Records are kept in accordance with the following legislation

Electronic Communications and Transactions Act, 2002

Value Added Tax Act, 1991

Regulation of Interception of Communications and Provision of Communication – Related Information Act 70 of 2002 (“RICA”)

Companies Act, No. 61 of 1973

Income Tax Act, No. 58 of 1962

Labour Relations Act, No. 66 of 1995

Basic Conditions of Employment Act, No. 75 of 1997

Employment Equity Act, No. 55 of 1998

Skills Development Levies Act, No. 9 of 1999

Unemployment Insurance Act, No. 30 of 1966

Telecommunications Act, No. 103 of 1996

ICASA Act, No. 13 of 2000

Film and Publications Act, No. 65 of 1996


5.1 Statutory and Legal:

Statutory registers

annual reports

statutory Records & returns, including incorporation documents, memorandum of incorporation and share register

minutes of meetings


board and statutory committees

management committees

contractual and legal agreements

intellectual property: trademarks certificates


copyrights & designs

health and safety Records

5.2 Human Resources

HR policies & procedures

Employment equity plan and report

Skills development plan and report

Employee Records


IR disciplinary and grievance procedures and hearings, including CCMA Records

Union negotiation Records

Incentive scheme rules

5.3 Administration, Finance & Accounting:

Accounting Records

Auditors reports

Tax returns

VAT returns

Policies & procedures

5.4 Retirement Fund

Pension and provident fund rules


Statutory Records and returns

5.5 Insurance

Policies, including coverage, limits and insurers

Claim Records

5.6 Information technology


Software packages


IT policies and procedures

Operating systems

5.7 Sales and Marketing

Customer Records

Credit application forms

Statements of account

Terms & conditions

Marketing material and media releases: brochures, newsletters and advertising materials

5.8 Assets

Land and building register

Fixed assets register

Title deeds


5.9 Operational information


7.1 How to Request a Record (Section 53)

Requests for access to Records must be made to the Information Officer in the prescribed form, Annexure 1 at the address, fax number or electronic mail address referred to in 1 above. Failure to make use of the prescribed form could result in your Request being refused or delayed.

A Request for access to a Record must be accompanied by payment of an initial non refundable Request fee of R57.00 (inclusive of VAT). This fee is not applicable to personal Requests, i.e. individual seeking access to Records pertaining him/herself.

The Requestor must provide sufficient detail on the Request form to enable the Information Officer to clearly identify the Record as well as the Requestor’s identify, which is to be accompanied by positive proof of identification.

The Requestor must indicate which form of access is required and if he/she wishes to be informed on the decision on the Request in any other manner, to state the necessary particulars to be so informed.

Access is not automatic. The Requestor must therefore identify the right he/she is seeking to exercise or protect and provide an explanation as to why the requested Record is required for the exercise or protection of that right.

If a Request is made on behalf of a person, the Requestor must then submit proof, to the satisfaction of the Information Officer, of his/her authority to make the Request. Failure to do so will result in the Request being rejected.

7.2 Decision on Request (Section 56)

The Requestor will be notified, within 30 days, in the manner indicated by him/her of the outcome of his/her Request, alternatively whether an extension not exceeding 30 days is required to deal with the Request.

If the Request for access is granted a further access fee must be paid for the reproduction as well as the search and preparation of the Records and for any time that has exceeded the prescribed hours to search and prepare the Record for disclosure. Access will be withheld until the Requestor has made payment of the applicable fee(s).

In the event that the Request for access is refused, reasons for the refusal will be provided and the Requestor will be advised the he/she may lodge an application with a court against the refusal of the Request, as well as the procedure for lodging the application.

The Requestor may lodge an internal appeal or an application to court against the tender

or payment of the Request fee.

7.3 Availability

This Manual is available on the company website,

7.4 Fees

The fees payable in respect of access to Records are attached as Annexure 2.